1. About this policy
This Privacy Policy applies to the website https://qss.in/ and to business interactions with Quintessential Software Solutions Pvt Ltd, also referred to as QSS, we, us or our. QSS provides enterprise software development, AI automation, custom platforms, managed infrastructure, database services and QSSMail/domain email services.
Our registered operating address for website and customer communication is EC-5, EC Block, Sector 1, Bidhannagar, Kolkata, West Bengal 700064, India.
2. Information we collect
We may collect information that you provide directly to us through inquiry forms, phone calls, proposals, service discussions, support requests, invoices, payment links, onboarding forms or project communication. This may include your name, designation, company name, billing details, phone number, email address provided by you, business address, requirement details, project documents, support information and communication records.
When you use the website, we may collect limited technical information such as IP address, browser type, device information, referring pages, pages viewed, timestamps and basic security logs. This helps us operate, secure and improve the website.
3. Payment information
QSS may use Razorpay or another authorised payment service provider to collect online payments for eligible products or services. Payment details such as card number, UPI credentials, net banking credentials, wallet credentials or CVV are entered on the payment provider's secure interface and are processed by the payment provider, banks, card networks or other regulated payment participants.
QSS does not store full card numbers, CVV, UPI PINs or net banking passwords on this website. We may receive and retain transaction reference numbers, payment status, amount paid, invoice number, order ID, settlement references, refund references and limited payer details needed for accounting, support, reconciliation, fraud prevention and legal compliance.
4. How we use information
We use information to respond to inquiries, assess requirements, prepare proposals, deliver software and technology services, provision QSSMail or other subscriptions, provide support, manage accounts, raise invoices, process payments, reconcile payments, issue refunds where applicable, maintain records, secure systems, prevent misuse and comply with applicable laws.
We may also use business contact information to send service-related updates, project communication, renewal reminders, billing communication and important operational notices.
5. Cookies, analytics and verification tools
The website may use essential cookies, server logs, embedded third-party services, Google Maps, Google reCAPTCHA Enterprise and similar tools for security, spam prevention, location display and website functionality. These services may process technical identifiers according to their own policies.
6. Sharing of information
We do not sell personal information. We may share information with employees, consultants, technology service providers, hosting providers, payment processors, auditors, legal advisors, tax consultants, banks, government authorities or other parties where necessary for service delivery, payment processing, compliance, dispute handling or protection of our rights.
For project work, information may be shared only with personnel or vendors who need it to deliver the agreed service, subject to appropriate confidentiality expectations.
7. Data security
We use reasonable administrative, technical and organisational safeguards to protect information against unauthorised access, alteration, disclosure or loss. No website, email system, payment system or internet transmission can be guaranteed to be completely secure, but we work to maintain practical security controls appropriate to the nature of the information and services.
8. Data retention
We retain information for as long as needed for business communication, service delivery, support, accounting, tax, audit, legal, security and dispute-resolution purposes. Retention periods may differ depending on the type of record, contractual obligations and applicable law.
9. Your choices and rights
You may request correction, update or deletion of personal information held by QSS, subject to contractual, operational, accounting, legal and legitimate business retention requirements. You may also ask us to stop non-essential business communication. To make a request, use the QSS contact form or call us at +91-9830030483.
10. Third-party links
The website may link to third-party websites or services, including payment gateways, maps, libraries and customer account portals. QSS is not responsible for the privacy practices, content or security of third-party websites. Please review their policies before using those services.
11. Children's privacy
QSS services are intended for businesses, institutions and professional users. We do not knowingly collect personal information from children through this website for consumer marketing purposes.
12. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest revision date. Continued use of the website or services after an update indicates acceptance of the revised policy, to the extent permitted by law.
13. Contact
For privacy questions, data requests, payment-related privacy queries or grievance communication, use the QSS contact form, call +91-9830030483, or write to Quintessential Software Solutions Pvt Ltd, EC-5, EC Block, Sector 1, Bidhannagar, Kolkata, West Bengal 700064, India.
