Frequently Asked Questions

Please use the following frequently asked questions before raising a support ticket.
Configure email account on Android phone or tablet
  1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.
  2. Type your full email address, for example, you@yourdomain.com, and your password, and then select Next.
  3. Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.
  4. Enter the following account information, and then select Next.
    • Domain\Username     Type your full email address in this box. If Domain and Username are separate boxes in your version of Android, leave the Domain box empty, and type your full email address in the Username box.NOTE    On some versions of Android, you must use the domain\username format. For example, if your email address is you@yourdomain.com, type \you@yourdomain.com. Your user name is your full email address.
    • Password     Type the password that you use to access your account.
    • Exchange Server    Type the IP address of your server viz. 173.249.152.21
  5. As soon as your phone verifies the server settings, the Account Options screen opens. The options available depend on your version of Android and may include the following:Email checking frequency     The default setting is Automatic (push). When you select this option, email messages are sent to your phone as they arrive. Keep this setting to be notified immediately when an email comes. Amount to synchronize     This is the amount of mail you want to keep on your mobile phone. You can choose from several retention options, including One day, Three days, and One week. Notify me when email arrives     If you select this option, your mobile phone notifies you when you receive a new email message. Sync contacts from this account     This option presently has no effect.
  6. Select Next, and then type a name for this account and the name you want displayed when you send email.
  7. Select Done to complete the email setup and start using your account.
Configure iPhone and iPad for email
  1. On your iphone home screen tap the settings icon
  2. Tap on Mail, Contacts, Calendars
  3. Tap on Add Account
  4. Tap on Other
  5. Enter this information:
    • Your Name: Enter your name as you would like it to appear in the “From” field of your outgoing messages.
    • Email Address: Enter your full mail address (e.g., yourname@yourdomain.com).
    • Password: Enter your password.
    • Enter in a description of this account
  6. Tap Save
  7. Tap POP tab
  8. Tap Incoming Mail Server
  9. Enter this information
    • For your Incoming mail server (POP3): type mail.yourdomain.com
    • User Name: Enter your full email address
    • Password: Enter your password
  10. Scroll down and enter this information
    • For your Outgoing mail server (SMTP): type mail.yourdomain.com
    • User Name: Enter your full email address
    • Password: Enter your password
  11. Tap Save
  12. If a screen comes up that says “Do you want to try setting up the account without SSL: Tap No
  13. Tap Save
  14. Tap Save
  15. Tap on your email account
  16. Tap on SMTP
  17. Tap on the Primary Server box
  18. Tap on the button with the Use SSL to turn it off
  19. Tap on the server port and Change your outgoing server setting to Incoming port 110, outgoing port 25 – these are generally the default settings
  20. Tap the SMTP tab in the upper left to go back
  21. Tap the name you have given the account tab in the upper left to go back
  22. Tap the advanced box
  23. Tap on the button with the Use SSL to turn it off
  24. Make sure the Server Port is 110, if not please enter it
  25. Tap the name you have given the account tab in the upper left to go back
  26. Tap the mail tab in the upper left corner to go back to you mail settings
  27. Push the home button to finish
Set up a POP3 connection to your email in Outlook 2010 or Outlook 2013
  1. Open Outlook. If the Microsoft Outlook Startup Wizard opens, on the first page of the wizard click Next. Then on the E-mail Accounts page, click Next to set up an email account.If the Microsoft Outlook Startup Wizard doesn’t open, on the Outlook toolbar click the File tab. Then clickAdd Account above the Account Settings button.
  2. Click Manually configure server settings or additional server types > Next.
  3. On the Choose Service page, click Internet E-mail > Next.
  4. Provide the following information on the Internet E-mail Settings page.Under User Information:
    • In the Your Name box, type the name you want users to see when you send email from this account.
    • In the E-mail Address box, type your email address.
    Under Server Information:
    • In the Account Type list, click POP3.
    • In the Incoming mail server box, type the POP server name which is normally mail.yourdomain.com.
    • In the Outgoing mail server (SMTP) box, type the SMTP server name which is mail.yourdomain.com.
    Under Logon Information:
    • In the User Name box, type your email address.
    • In the Password box, type your password. If you want Outlook to remember your password, make sure the check box next to Remember password is selected.
  5. At the bottom of the page, click More Settings, and then fill in the Internet E-Mail Settings dialog box as follows:On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.On the Advanced tab
    • As you’re using POP3 and if you want to keep a copy of your messages on the server, under Delivery, click Leave a copy of messages on the server. If you don’t select this option, all messages are removed from the server and stored locally on your computer. You may also select the number of days you want to keep the email on the server. Reduce this value to a number of day that will ensure your email box quota is not completely full or else email will be bounced back to senders.
  6. On the Add New Account page, click Next. After Outlook tests your account, click Close to close the Test Account Settings dialog box.
  7. On the Congratulations page, click Finish.
  8. On the Account Settings page, click Close.